Return Policy
At ISG], we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have [15] days to return an item from the date you received it. To be eligible for a return, your item must be unused, not opened, in the same original packing & condition that you received it, and in the original packaging and with purchase receipt issued by the store
No return will be entertained after 15 days
Frozen food sales are final, no return, no refund and no exchange
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies or with inside store credit.
Exchanges
If you need to exchange an item for a different one, please contact us within [15] days of receiving your order. You will be responsible for any price difference and additional shipping costs.
Exceptions
Certain items are non-returnable, including [All type of FROZEN FOOD]. Please note that custom orders and personalized items cannot be returned.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund
Contact Us
If you have any questions on how to return your item, contact us at info@indiasng.com number.
Or Contact Store Manager in the Store
